We've started to move to a "Packaged Offering" model, which is designed to allow the Sales team to sell PS - at least to some degree - without the help of the PS team. This means that we on the PS team will have less control of expectation setting both in terms of the offering and schedules. The PS team will need to work harder at the beginning and throughout each project to ensure that the customer is aware of the details of the project, what is expected of them, and what they can expect from us.
Additionally, the PS team needs to be prepared for those occasions when the packaged offering doesn't truly meet all of the needs the client has. The consultants will have to have confidence in the scope of work and the Change Request process to manage through those potentially difficult situations.
I am heading out on vacation..."see" you the week of February 28!!
No comments:
Post a Comment